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Support & Billing Support
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Billing Support / Cancellations
To cancel or retrieve your password, please visit our authorized sales agents via their Customer Service sites. Please look at your credit card statement to determine the billing company.

For CCBill Customer Service click here:

For Epoch Customer Service click here:

General Questions
For general questions, please check the F.A.Q. first ;) If you can't find an answer to your question, please contact us: 18Closeup @, We will do our best to give you an answer as soon as possible.

Issues regarding your password
If you are encountering problems with your password, please send an email (Don't forget to mention your login!!) to 18Closeup @ from the mailbox you have registered to subscribe.

Choosing your password
Porn websites, as many other websites, are continually subject to Brute-Force Attacks. Over the past several years we have seen a sharp increase of these attacks on our servers. These attacks attempt to gain access to our Member Area with logins that have weak passwords (rest assured that your Credit Card information is NOT stored on our servers).

What You Can Do
It is very important that you use strong passwords (10-12 characters minimum). DO NOT join us with an old/recycled password. We all know that “password123” or “123456789” is not a wise idea for a password, but neither are dictionary words, your dog’s name, or the name of the street you live on. Attackers have libraries of the most common passwords, and use those lists in attacks like we’re experiencing. Of course never share your password!!! (or hackers will add it to their libraries, no matter how strong it is). Finally, remember, do NOT use the same password on multiple sites! If you use the same password that you do for your bank account or your email account, an attacker could compromise much more than your 18closeup account. Make sure your passwords are unique for all your accounts.
If your password doesn't seem to work anymore - or if you would like it to be changed - please contact us. Thanks for your patience while we fight these attackers.

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